Your Privacy Is Our Responsibility

1. Introduction and Applicability

gold-bet (referred to hereafter as "the Platform", "we", or "us") places the highest priority on protecting the personal information of its users. This Privacy Policy applies to the use of the gold-bet website and mobile application.

It is not possible to use gold-bet services without accepting the terms set out in this policy. By creating an account or using the services on the platform, it will be assumed that you have fully read and agreed to the terms of this policy. This platform is for individuals aged 21 and over only.

To learn about the general terms and conditions of our services, please read the Terms and Conditions page, where all rules relating to account use and betting are discussed in detail.

2. Types of Information Collected

gold-bet collects the following categories of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Email address and mobile number
• Residential address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• bKash, Nagad, Rocket, or Upay account information (only the portion required to process transactions)
• Transaction history and timestamps

2.3 Usage Information

• Login times and activity logs on the platform
• Game play history and betting records
• Device type, operating system, and browser information
• IP address and geolocation data

2.4 Communication Information

• Messages and complaints sent to customer support
• Live chat conversations
• Information provided in surveys or feedback submissions

3. How Information Is Collected

gold-bet collects information in the following ways:

3.1 Information Provided Directly

Information you voluntarily provide at the time of account registration is collected directly. Financial information provided during deposit or withdrawal processes and documents required for identity verification are also included in this category.

3.2 Automatically Collected Information

Some information is collected automatically through cookies, log files, and other tracking technologies while you use the platform. This includes IP addresses, browsing patterns, and device-related information.

3.3 Information Collected from Third Parties

Some information may be received from identity verification services or payment processors. This information is used solely to ensure security and prevent fraud.

4. Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Verifying user identity and preventing access by minors
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Improving platform performance and resolving technical issues
• Correctly applying eligible bonuses and promotions
• Monitoring responsible gaming and ensuring user protection
• Meeting legal obligations

gold-bet monitors user activity to ensure responsible gaming. To learn more, make use of the information and support available on our Responsible Gaming page.

5. Information Storage and Security

gold-bet takes industry-standard technical and organisational measures to protect your personal information. All data is encrypted and transmitted using SSL (Secure Sockets Layer) technology.

5.1 Technical Security

• SSL/TLS encrypted connections
• Encryption of stored data
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP)

5.2 Organisational Security

• Only authorised staff can access personal information
• Staff receive training on privacy matters
• A plan is in place for rapid response in the event of a data breach

While we make every effort to ensure maximum security, no method on the internet is completely secure. We therefore ask users to use strong passwords and maintain the security of their accounts.

6. Sharing Information with Third Parties

gold-bet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

6.1 Service Providers

Information necessary for service operations is shared with transaction processors (bKash, Nagad, Rocket, Upay), identity verification services, and technology infrastructure providers. These organisations are required to follow equivalent privacy standards.

6.2 Legal Obligations

It may be necessary to disclose information in response to a valid request from a relevant authority, a court order, or as part of a legal process. In such cases, gold-bet complies with applicable law.

6.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such cases, the terms of this policy will continue to apply and users will be notified in advance.

6.4 Game Providers

Limited information necessary for game operations may be shared with Evolution, Pragmatic Play Live, JILI, PG Soft, or other game providers. This information is used solely for running games and ensuring fairness.

7. Cookies and Tracking Technologies

The gold-bet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve platform functionality.

7.1 Essential Cookies

These cookies are essential for the basic operation of the platform — maintaining login sessions, ensuring security, and saving user preferences. They cannot be disabled.

7.2 Functional Cookies

These cookies are used to remember user preferences, language selections, and display settings. They help improve the user experience.

7.3 Analytics Cookies

Analytics cookies are used to monitor platform usage and improve performance. Data obtained from these cookies is analysed in aggregate and is not used to identify any individual user.

You can control or delete cookies through your browser settings, though this may limit some platform functionality.

8. User Rights

Every user of the gold-bet platform has the following rights:

8.1 Right of Access

You may request to know what information gold-bet holds about you. We will respond to this request within 30 business days.

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected. Identity verification may be required to correct certain information.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or certain specific purposes. We will take appropriate action upon receiving such a request.

8.5 Data Portability

You may request your information in a structured, commonly used format. Contact our customer support for assistance in exercising this right.

For answers to general questions about how our platform works, see our detailed responses in the FAQ section.

9. Data Retention Period

gold-bet retains user information for as long as it is needed to provide services or fulfil legal obligations.

• Information for active accounts is retained for the duration of the account
• After an account is closed, information is kept for the period required by legal obligations
• Financial transaction records may be retained for a longer period to meet regulatory requirements
• Information related to fraud investigations is retained until the investigation is complete

Once the specified period has passed, information is securely deleted or anonymised so that no individual can be identified from it.

10. Policy Changes

gold-bet may update this Privacy Policy from time to time. The policy may be revised due to service improvements, the introduction of new technologies, or changes in legal requirements.

For significant changes, we will notify users via their registered email address or through a notice within the platform. Continued use of the platform after changes have been made will be considered as acceptance of the revised policy.

The "Last Updated" date at the top of this page always shows the date of the most recent revision. A copy of an older version can be provided upon request.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The gold-bet customer service team is available in both Bengali and English, seven days a week, 24 hours a day.

To learn more about us and understand how gold-bet operates, please read our About Us page.