gold Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between gold and users of its platform. It is mandatory to read and understand these terms fully before using the service through gold's website, mobile application, or any other channel.

By registering on gold's platform or by starting to use any service, you will be considered to have fully agreed to these terms. If you do not agree with any part of these terms, you are requested not to use gold's services.

gold reserves the right to change these terms at any time. Registered users will be notified of any changes as early as possible. Continuing to use the service after a change takes effect will be considered acceptance of the updated terms.

The following words carry specific meanings in these terms:

Platform

gold's website (gold-bet.cam), mobile application (Android and iOS), and other digital channels through which gold provides its services.

User

Any person who has registered on gold's platform or is using the service.

Account

The personal account created through a user's registration, through which all of gold's services can be accessed.

Betting Balance

The amount of money held in a user's account that can be used for betting or gaming activities.

Bonus

Additional funds or rewards provided by gold, which are added to an account subject to meeting specific conditions.

3.1 Eligibility Requirements

The following conditions must be met to open an account and use the service on gold:

• You must be 21 years of age or older.
• All information provided at the time of registration must be accurate and truthful.
• A person may create only one account.
• The account may only be used by the person who registered it — use by a third party is strictly prohibited.
• You must be legally permitted to use gold's platform.

3.2 Registration Process

At the time of registration, the user must provide accurate and complete personal information. gold may request additional documents for identity verification at any time. Some services may be restricted until identity verification is completed.

3.3 Identity Verification (KYC)

To protect account and financial security, gold conducts identity verification (Know Your Customer) procedures in certain situations. Identity verification may be required particularly for withdrawal requests. National ID card, passport, or driving licence are accepted as valid identity documents.

Each user is fully responsible for all activities on their account. The following points must be observed for security:

• Keep your username and password strictly confidential — do not share them with anyone.
• Use a strong password that is difficult to guess.
• If you log in from a public or shared device, make sure to log out at the end of the session.
• If you notice any unusual activity on your account, inform gold's support team immediately.

If a third party gains access to the account and causes any loss, the responsibility lies with the user. However, if it is proven that the security breach occurred entirely due to a fault in gold's platform, gold will take action at its own discretion.

4.1 Multiple Accounts Prohibited

Creating more than one account per person is strictly prohibited. If multiple accounts belonging to the same person are identified, all accounts will be permanently closed and all bonuses and winnings may be forfeited.

5.1 Deposit Rules

The following conditions apply when depositing funds on gold:

• Minimum deposit amount: ৳200.
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• When making a deposit, the user must pay from their own account — using another person's account is not permitted.
• After a successful deposit, funds are generally added to the account instantly.

5.2 Withdrawal Rules

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳1,000.
• Withdrawal methods: bKash, Nagad, Rocket, Upay.
• Identity verification must be completed before making a withdrawal.
• Withdrawals are generally processed within 5–30 minutes.
• To withdraw funds received from a bonus, the specified wagering requirements must be met first.

5.3 Suspicious Transactions

In the interest of financial security, gold reserves the right to investigate any suspicious transaction. Withdrawals from the relevant account may be temporarily suspended while an investigation is ongoing.

gold offers various bonuses and promotions to its users from time to time. Before claiming any bonus, it is important to read the specific terms of that bonus carefully.

6.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: if you deposit ৳1,000, you will receive a ৳2,000 bonus and your total balance will be ৳3,000; you will need to wager ৳2,000 × 10 = ৳20,000 before withdrawing.

6.2 General Rules for Using Bonuses

• Each bonus offer will state its wagering requirement separately, and winnings from the bonus cannot be withdrawn until that requirement is met.
• Another bonus cannot be claimed while one is still active, unless specifically permitted.
• If any fraudulent activity is found in claiming a bonus, the relevant bonus and winnings will be cancelled.
• gold reserves the right to change, restrict, or cancel any bonus offer.

6.3 Other Promotions

There are various promotions including weekly rewards, Friday special offers, cricket festival bonuses, and referral rewards. Specific eligibility, wagering requirements, and validity periods apply to each promotion separately. For detailed questions on this, see the FAQ section.

7.1 Bet Acceptance and Cancellation

gold reserves the right to accept each bet. A bet may be cancelled in the following situations:

• If incorrect odds are displayed due to a technical error.
• If the event is postponed or cancelled.
• If the user's account does not have sufficient balance at the time of placing the bet.
• If a bet is suspected to be part of fraudulent activity.

7.2 Determining Results

The outcome of all bets will be determined based on the final result obtained from official sources. If a dispute arises over any result, gold's decision will be considered final.

7.3 Slots and Casino Games

The slots and casino games available on gold are operated through Random Number Generator (RNG) technology, which is fair and verifiable. RTP and payout information for each game is displayed in the relevant section of the game.

7.4 Live Casino

The live casino section offers games broadcast live from providers including Evolution, Pragmatic Play Live, and Ezugi. In live games, the dealer's decision is final, and gold will follow specific guidelines in the event of a technical disruption.

The following activities are strictly prohibited on gold's platform:

8.1 Fraud and Manipulation

• Using software bots or automated methods to place bets or play games.
• Exploiting any technical vulnerability to influence game results.
• Unfairly claiming bonus or promotion benefits through multiple accounts.
• Colluding with other players to control game results.

8.2 Financial Misconduct

• Using funds from illegal sources on the platform.
• Participating in money laundering or any other illegal financial activity.
• Attempting to gain unfair advantage through chargebacks or payment disputes.

8.3 Account Misuse

• Opening or operating an account using another person's identity.
• Operating an account on behalf of a minor.
• Impersonating or imitating gold's staff.

9.1 Suspension by gold

gold may temporarily suspend or permanently close any account in the following situations:

• Suspicion or evidence of a breach of the terms.
• Failure to complete identity verification or providing false information.
• Extended inactivity (generally more than 12 months).
• At the user's own request.

9.2 Account Closure by User

Any user may request to close their own account. Outstanding balances may be withdrawn before the account is closed, however any bonus with unmet wagering requirements will be forfeited.

9.3 Inactive Accounts

An account will be considered inactive if there has been no login or transaction for 12 months or more. gold follows a specific policy regarding balances in inactive accounts, and users will be notified in advance.

gold makes every effort to provide its services reliably, however liability is limited in the following cases:

• If internet connectivity is disrupted or the user's device experiences a technical issue.
• If the service is interrupted due to external causes (such as natural disasters or government directives).
• If a transaction is delayed due to a third-party payment provider.
• If an issue arises due to a technical fault on the part of a game software provider.

gold will not be liable in any way for indirect or consequential damages. The maximum liability is limited to the amount of the transaction in question.

By registering with gold, the user consents to the collection, processing, and use of their personal data. Full details of data collection and use can be found in gold's Privacy Policy.

Collected data is used solely for operating gold's services, ensuring security, and meeting legal obligations. gold's privacy policy is strictly followed when sharing data with third parties.

11.1 Cookies Policy

gold's platform uses cookies to improve user experience and for security purposes. Cookies can be managed through browser settings, however the functionality of some services may be limited as a result.

gold believes that betting and gaming should be a form of entertainment — not a source of income. Based on this belief, gold provides its users with various responsible gaming tools and support.

• The option to set deposit limits.
• Options to control session time.
• Temporary or permanent self-exclusion.
• Information and referrals for professional support if needed.

All services on gold are for individuals aged 21 and above only. Minors are not permitted to create or use an account, and parents are encouraged to use parental controls on their devices.

gold reserves the right to partially or fully amend these Terms and Conditions at any time. The following process will be followed when changes are made:

• Registered users will be informed of significant changes via email or through a notification on the platform.
• The "Last Updated" date on this page will be changed.
• Minor changes (language corrections, spelling fixes) may not be communicated separately.

Continued use of the platform after changes have been made will be considered acceptance of the new Terms and Conditions. If you do not agree to the changes, you must contact the support team to request account closure.

If you have any questions, confusion, or complaints regarding these Terms and Conditions, please contact gold. gold provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.

14.1 Filing a Complaint

If you have a complaint regarding a bet result, payment, or bonus, the support team must be informed within 72 hours of the incident. The complaint must include the user's name, account ID, date of the incident, and a detailed description.

14.2 Contact Details

Email: [email protected]

Live Chat: available directly on the platform, at any time.

gold takes all complaints seriously and makes every effort to resolve them. For more general information about gold, please visit our About Us page.

These Terms and Conditions convey the same meaning in both English and Bengali. If a difference in interpretation between the two languages arises, gold's decision will be considered final. These Terms and Conditions apply solely between gold and its users and do not create any rights for any third party.